Office Telephone – Importance of Ring Group

Ring group is one powerful must have feature for an office telephone system especially if a business involves telephone marketing, sales and heavy customer service. This will effectively improve your callers experience and give your business the competitive edge against your competitors.

What is ring group?

Ring group or hunt group is an office telephone feature that helps improve your callers’ experience. The feature places your phones in a series or in pattern which rings the phones accordingly. For an instance you are running a shuttle service with 5 representatives. Your phones can be set up to ring the first 1 then on the next up to the last handset until the call is picked up. You can either put your office telephone voice mail in the last position or ring the first phone again and so on until it is picked up.

You can also have it set up in a queue format wherein calls are in a waiting state and then be transferred to the free extension. There are various ways of deploying the feature, be sure to discuss I with your service provider and structure a pattern that will be beneficial for your business.

Clever uses

You can have multiple ring groups in place for the different departments of your business. For an instance you can have one series for sales, one for support and another for your IT department.  You can also integrate with a custom IVR for up sell opportunities, company news, or trivia to inform and entertain your callers whilst waiting on queue.

Benefits of ring group

The primary benefit of the feature as mentioned above is the improvement of your callers’ experience. The ring pattern will ensure the call is picked up in an instant without to having to be transferred back and forth. Another benefit is the maximization of staff time; this will ensure that your staff will be on the phone when they need to be and avoid missed calls and such.

Last but not the least is the convenience that the feature brings, your attendant no longer need to transfer or direct the calls to a free representative because the system will do it automatically 24 hours a day 7 days a week without fail.

The feature can be used both for traditional phone systems and VoIP phone systems. Both can be programmed the way you want it to be or the way your business will benefit the most. The latter phone system type may have a slight advantage because every knots and crannies can be custom programmed but generally it will work very well with either of the two.