Cloud PBX Office Telephone for Outsourcing Opportunities

Outsourcing is becoming a popular trend for many businesses. It is the process of contracting out an internal business process to a third party company, agent or organization primarily to reduce costs. Call centers are one great example of outsourcing thus if you call the customer service of your local provider chances are it will be picked up overseas by Asian countries such as the Philippines, China and India.

However many business owners think that outsourcing is only for big companies with many resources to contract a third party organization. The truth is with today’s technology you can easily outsource any position that doesn’t require physical presence to accomplish the job like telesales, customer service, programming web development and many more. Many local and overseas professionals these days prefer to work from home than in an office, you can capitalize on this to hire industry professionals whilst hitting your goal of cost reduction.

There are many agencies and freelancers today that will screen and gauge an applicant for you so all you need to do is conduct an interview and instantly hire them. However like any other business solutions outsourcing may also have its downside and that is poor communication channel. If you hire an overseas staff chances are you won’t be able to monitor him or her the way you do in an office. This may lead to poor trust, ineffective work flow and your business may suffer. With that said it is also a must to look into various communication solutions to remove the distance boundary between you and your offshore staff.

One communication that you might want to look into is a cloud PBX office telephone system. It is the sole proprietary of VoIP these days that offer a cost effective solution for businesses combined with smart features that is ideal for outsourcing.  Since a cloud PBX office telephone system uses VoIP technology extensions or end points of the PBX can literally be located in any part of the world as long as it is connected to the internet and works as if all extensions are under one roof. This means that calls to your overseas staff will be absolutely free giving you the ability to monitor and call your staff anytime without burning your phone bill.

And since it is a PBX, calls can also be picked up and made remotely without any difference in quality and reliability. This means that your staff can pick sales or support calls from his or her home and even make outgoing calls to your customers. This will effectively assist your overseas employees perform day to day tasks easily without the hindrances of distance and lack of physical presence.