Identifying the Need for an Office Telephone Overhaul

It is inevitable to encounter an office telephone problem as your business grows especially if you are using traditional systems. The solution that works for you a couple years back may not be ideal today which is both a good sign and a bad sign. Good because it means that your business growing, bad because you may need to replace or upgrade your existing system.

However, before you buy or retrofit your business with a new office telephone system it is best to identify certain cues that you really need a retrofit. Afterwards choose an office telephone system that is flexible enough and scalable so you don’t need a retrofit anymore as your business grows even further.

Identifying the Need for an Office Telephone Overhaul

Features –In the past you may not need a booking system, a hunt group and so on but today who knows you just might need on. Generally when your old system no longer offers the appropriate features needed to let your business perform at an optimum level then it is now a must to replace it with a new one. Otherwise the growth of your business will be stalled.

Capacity – When your old phone system no longer gives you enough capacity to handle the volume of phones calls that entails an expansion, then it is time to replace it. As your business grows more and more customers are expected to come on board and you don’t expect them to always wait on queue or just to call back otherwise you will lose the sale. Your phone capacity is very important because it will play a pivotal role in your sales process, customer service and will allow you to hire more help with your business.

Quality – Trying to fit more lines and extensions in a PBX unit that is not intended to handle such capacity and volume will take its tow on call quality. Never use expansion panels, splitters and the like in an attempt to cheaply upgrade your PBX. In the long run your business may suffer and will eventually cost you more.

Overall use – If your staffs are having problems with using your old phone then it is also a factor to replace it. Reducing their efficiency means lower production for the day and ultimately your business will suffer. AT the same time an inappropriate phone system is likely to receive negative comments from customers which is a big no for growing businesses.