Cloud PBX Office Telephone – Features Summary

A cloud PBX office telephone system is designed to be as efficient as a possible with cost and quality in high regards. You can safely say that the technology is an effective low cost business communication solution that helps businesses save money whilst streamlining their communication system. To reach such stature the system is rigged with tons of features to assist businesses that will achieve their goals.

Features overview

Basic call handling – One of the most important aspects of any office telephone system is its call handling capabilities. You should be able to transfer, forward and conference a call easily with just a touch of a button. These basic features are often neglected and are not given any priority but the truth is these are some of the most important functionality that you will need in real life situations. In a cloud PBX office telephone these are often standard functions that you can freely use at no additional cost unlike in traditional telephony that involves monthly charges.

Interactive Voice Response – Also known as an IVR, it is basically a voice recording that can be integrated in a phone system in various ways. One of the most popular uses is through a greeting message, a menu system and sub levels, on hold messages, automated booking and any other features that require a recorded message to be played. An IVR is one of the most powerful features a phone system can have because of its flexibility and personalization capabilities giving your business its unique identity which will eventually be a building block in creating your brand.

Handset behavior – With a cloud PBX office telephone system you can also design how your phones behave throughout the day. You can have multiple IVRs to be played on different times of the day, you can have a ring pattern, a hunt group and even a queue system that will effectively help in streamlining your business processes. All the features can be fully customized to suit your needs so no need to adapt what your phones can do but rather your phones will adapt to what you need to do, which is the heart and soul of a true solution.

Business and branch integrations – Do you have multiple offices or perhaps multiple businesses? You can now integrate all your branches and business into a single office telephone line to reduce your overhead cost and to relieve the burden of having multiple phones. 

Mobile and other telephone integration – One of the most powerful features of the system is its ability to connect mobile phones and other telephone numbers into the system. You can have an automatic redirect to your mobile during out of hours, public holidays or whilst you’re on vacation. You can also integrate other numbers such as your home, hotel and or secondary line so all numbers will ring in a sequence until you pick from either number.