Office Telephone – Cap Calls Vs Pay Calls

Choosing a phone system is indeed a crucial step for any business but choosing a dial plan is even more crucial. It is a constant battle between cap call plans and pay call plans. The two are the most prevalent plans in the market today and choosing which is better for you is very important since it will dictate a big portion of your savings.

What are cap calls?

It is a plan that is designed to offer office telephone users a certain amount of minutes for a certain amount. On average these plans cost around $50 to $70 depending on the provider. The cap is usually higher than what you can use and often times you will barely touch to edge of the limit. There are many office telephone providers that offer this pricing structure. It is best that you narrow it down first and find the best possible deals with call quality in consideration.

What are pay calls?

This pricing structure is pretty much self explanatory and the most basic pricing model available in the market. This pricing model will effectively charge you only on the calls that you make regardless of the volume.  Many traditional telecommunications provider and VoIP provider offer this kind of pricing model; the key is finding the lowest possible rate without affecting the call quality.

Which is better?

At first many will think that cap calls are better because you will only have to pay a fix amount and never overshoot it but in reality pay calls are better in a price point of view. Cap calls are often tied up to one line and one handset. If you need 5 extensions it means you have to pay 5 times the specified amount and since it is only tied to one line and handset you can never maximize. One line and one handset means one call at a time and since it is a fixed amount you will still need to pay for it whether you use it or not or whether your business is closed for holidays and such.

Most businesses are better by paying for the actual calls that they make instead of the latter. Why? Because this will effectively remove any fixed monthly fee. So f your re calls total to $10 then you only need to pay for $10. The latter is indeed catchy but if you will do the math you’ll be amazed how much money you can save.