Office Telephone System – Must Have Basic Features for any Business

The demand for office telephones systems is in a constant rise, as the market continues to evolve more and more businesses are expanding their operations at time even engaging the international scene. Entailing this expansion is the need to overhaul or upgrade business communication systems and phones being the top priority.

As business communication systems today become smarter and smarter there are still basic features that all enterprise will need and should not be neglected. Below is a list of must have basic office telephone features.

Call forwarding and call transfer – part of running a business is being away in the office on several occasions, could be a meeting, a supplier check or a conference. Whatever it is you should still be able to receive important sales calls on your mobile. However, you don’t expect customers to call you on your mobile directly and it is often a big mistake to ask them to, so it is just a must for your office telephone system to have a call forwarding features so your attendant can just transfer the call directly to your mobile.

Additionally, call forwarding is also important during out of hours, weekends and or holidays so calls can be automatically diverted to your mobile, home phone or any other number so you won’t miss out on a possible sale.

Greeting message – Callers calling a business expect a professional service on your end and. A greeting message is often an edge to have as customers will think that they are calling a well established business. Not that you are trying to deceive callers but rather you are trying to earn their trust. 

Three way calling feature – This feature will come handy both for internal and external processes. Internally you can conduct small phone meetings, trainings and or seminars. Externally, you can conference customers and staffs as needed. For an instance your sales staff is having difficulty closing a sales he can then ask permission from the customer to bring in one of the senior sales representative to service him better.

Caller ID – Obviously this feature is a requirement for any business. It will help you identify who is calling your business and serve as a reference too just in case you missed out in getting a contact number or mistyped it.

Voice mail – All businesses try their best to get to all phone calls, however, it is sometimes inevitable to miss some of it. This is where a voice mail or a message bank comes really handy. Just make sure that your recordings prompt callers to leave their name, number and a detailed message so you can get back to him accordingly.