Office Telephone System – How to Determine Quality

Determining the quality of an office telephone system is not similar to determining the quality of a table or a coffee machine. It is not something that you can inspect physically; try out in an instant or meticulously check every nuts and bolts. Determining the quality of an office telephone system requires a bit more work because it is only handsets you can check physically and all other integral is located either in a server or in a network.

So the big question is how do you determine the quality of an office telephone system? There are actually quite a number of ways to do it. Firstly is to ask around or research about the service provider you are interested to sign up with. If you know someone who is using their services then the better, ask for a general feedback about the call quality, down time, customer service and so on. If you don’t know anyone then you can check forums communities or wikis to check for customer feedback and comments. Although this is not a fail proof way of determining quality it will at least give you an idea on what to expect. The internet is also a good place to ask questions or raise concerns that you might have with an office telephone service provider. Just make sure that you visit a well reputable forum community to acquire decent answers.

Secondly, you can determine the quality of an office telephone by calling them up on their business number. If you hear delays, jitters or any interference while on hold, listening to their IVR or during the actual call then you can’t expect them to tender good service if they cannot even deploy their own phones properly.  However this is not fail proof technique either, the reality is there is guarantee that they are using the actual system that they are selling but let this put you off this will at least give you an idea how they run their business and the level of customer support they’re offering.

Thirdly is conducting a free trial with a service provider you are eyeing for. If they are confident that their system will work brilliantly then there is no reason to not allow you have a free trial. The only thing to remember though is request for at least a week’s time of trial so you can check the quality during lean and peak hours several times. This will also allow you to identify possible glitches and or help you pin point your needs more accurately with regards to a communication solution.

Although there is no fail proof way of doing it, the above steps can help you decide whether or not to sign up with a provider. This will help reduce and mitigate risk your business is exposed to.