Office Telephone System – Answering Service Solutions

Answering services is now becoming a booming in today’s busy and fast paced business sector. Basically the main role of answering service providers, from the word itself, is to answer calls in behalf of a business. Typically these types of services are hired by company that is too busy to pick up their phones but cannot afford to send customers on message banks. It is then a must for these service providers to secure a reliable and suitable office telephone system that will cater all possible needs of various customers.

Below is a list of must have office telephone functionalities

Call forwarding – Answering service companies pick up calls even out f hours, this means that an office telephone system must be able to forward a call automatically to a mobile, a home number or any number. The office telephone system should also offer the option either forward calls automatically when not pick after a certain number of rings or enable an override code that will activate the feature.

Call announcement and caller ID – Answering service companies often take calls for multiple businesses so it is a must to know where the call is coming from to answer accordingly. Call announcement means that a recording will be played to notify whoever picks up the call where is it coming from, the same way caller ID will tell where it is coming from. However, although both features serve the same purposes it is a must to have it hand in hand. Remember like mentioned above, calls be diverted to mobile, that means you won’t be able to determine through caller ID which business is that call for. The same way caller ID provides the info throughout the call just in case you forget.

Line sharing – lines or channels is the trunk or the mechanism that allows a number to receive a phone call. This means that if you 2 lines connected to a number you can receive 2 phone calls at the same time on 1 number. However, answering service companies often needs to share lines across numbers. To explain it better here is an example. You have 5 Sydney numbers and 5 lines, what line sharing means is that you can pull the lines to where it is needed. Sydney number A can then use all 5 lines or not, the same way Sydney numbers B to E can use all lines. This method is effective for an answering company because not all business they’re servicing is as busy as the other one.