Top 5 Office Telephone System Deciding Factors

In today’s business world it is not enough for an office telephone system to just make and receive calls for us. We expect it to do more than just calls and be a holistic communication solution for us that will help in improving our business processes and become a tool that will facilitate growth and development of the business. Fortunately, office telephone systems today are offering more than just calls and are living up to the demand.

With the continued development of office telephone systems and increase in demand it is no wonder that more and more providers are opening here and there. Sadly, not all providers are able to deliver. Thus, it is a must for business owners to be extra careful these days to avoid costly mistakes and to acquire a solution that will truly fulfill their requirements. Below are the 5 most important deciding factors you need to take into account before purchasing an office telephone system for your business.

Costs – Before heading out to search for an office telephone system it is best that you set a realistic budget that will not hurt your business and as well give you enough room to shop around. It is also advisable to grab as many quotes as possible from different providers and tabulate it in checklist form. This will allow you to review all the aspect concerning money like the initial cost, dial rates, line rentals, maintenance if any and upkeep cost.

Room to grow – The last thing you want is a phone system that will not allow you to expand without additional costs. Be sure that your PBX and provider will give you enough flexibility to expand easily without having to overhaul or upgrade the system.

Return on investment – A PBX is a business investment you should be able to recover your cost in time. It might be through cheaper dial rates and lines rentals or streamlined communication leading to better sales conversion. Regardless how, return on investment should be present.

Feature rich – Obviously the features is another important aspect that you need to look into. Does it offer all the features you need or might need in the future? Will it help you tender your products and services better? Meeting all your requirements is sometimes not enough, it should also be able to exceed it at some aspect and offer you a better mechanism of doing things.

Quality of service – We’ve heard it several times but what do you really consider a quality service? Well, for an office telephone system obviously the quality of calls is at the top of the list. Remember you are running a business you cannot afford to have a bad call line or breaking up voices. 

Next is the quality of customer service, it is inevitable that you will face a problem with the lines, the handset or other components of the system what’s important is how it is dealt with. You should be able to call your provider and report the problem without having to wait in queue for 30 minutes and so on. Lastly, your provider should meet your expectation and live up to their words. If they say repairs will be completed in two hours then it should be in two hours, not 3, not 4 not 10.