Cloud PBX Office Telephone – Common Questions

Despite the worldwide popularity of the cloud PBX system there are a handful of entrepreneurs and business owners who are a bit cynical about how the entire solutions works and often have unaddressed questions bothering their minds. To assist you in making the proper decision for your business communication system below are the common questions that business owners have regarding a cloud PBX office telephone system.

Is the solution dependent on the internet? – Yes, all VoIP systems including the cloud PBX office telephone are dependent on the quality of internet you have in place. However, with the continuous development of the Internet and networking technologies it is quite unlikely that you will difficulty in securing a good connection.

Do I need to acquire a separate internet connection? –This will depend on the number of handsets and the number of pones connected to your internet. Speak to your service provider about the internet requirements of their system and seek assistance regarding your requirements to be able to maximize VoIP.

Can I use any IP phone brand? – Yes, basically IP phones run using the identical firmware. However, your cloud PBX office telephone provider may need to reconfigure the IP phone to suit their networks and platforms. Depending on the provider they may or may not charge a service fee for it.

Do I need to acquire a new number? You may or you may not. Through a process called number porting you will have the luxury to move your existing number from your existing provider to your new provider or just acquire a brand new one. This mainly depends on how well you have advertized your existing number. Ideally only the numbers that people call you onto should be moved to cut down on set up charges.

If I were to move offices do I need to any modification? No, since the system is situated in the cloud, you can practically move or situate your phone system anywhere provided that there is an internet connection in place. You will find this powerful features handy if you are always on the go and or if you need to work in different places. All you need to do is just plug in the IP phone or log in to your account (for soft phones) and it will work as if you are in the office.

Why should I switch phone systems? – The main benefit of VoIP is cost reduction, through cheaper call rates and lower line rental fees businesses can save an average of 50% per month. Feature wise all PBX features can be integrated with the system plus other smart features unique to VoIP.