Office Telephone System – VoIP Solutions

The time of analog phone lines and hardware are now over with the continuous development of the Internet. Today most phone lines are run through the Internet through a solution called VoIP. With the many benefits of the technology it’s no wonder why businesses are worldwide are now turning to it to improve their communication system whilst reducing overhead cost.

The big question on everybody is what is VoIP? It stands for Voice over Internet Protocol that uses a network such the internet to transmit or deliver data. In a traditional office telephone system data are transmitted using copper wires to the PSTN network or the service provider’s main frame. In VoIP office telephone systems data and voice are transmitted over the Internet then through the provider’s network before dislodging to the number prefix you wish to call.

Simply by changing the manner how the call is delivered benefits are pushed off the scale and one common thing associated with VoIP is savings. True indeed, if used correctly businesses can see a savings no less than 50% compared to traditional telephony means. The savings is generally generated by avoiding the use of traditional telephony protocol called PRI, which is expensive and hard maintain leading to high calling charges. The technology uses Voice over Internet protocol, SIP, or asterisk server to deliver the calls. Geeky stuff yet effective in reducing cost.

Furthermore to savings, office phone equipments are often hard to maintain and poses serious downtime problems. VoIP doesn’t need any hardware reducing your maintenance cost and the need for an in house telephone engineer to maintain your phones. Everything is situated in the cloud and everything is maintained by the service provider themselves.

VoIP is also known for the features and flexible provisioning next to savings. Literally everything an on premise PBX can do is achievable with the system if not better plus a set of features that is only possible with VoIP like multiple locations, multiple businesses, mobile phone integration, website integration and CRM integration. If that is not enough all features can be custom programmed to suit your requirements and preferences giving you enough flexibility to grow your business without having to undergo any upgrade.

However, the system is not all sugar coated. There are also some misconceptions about it because it is a fairly new technology. Some think that it unreliable and unsecure because of the fact that it is on the cloud. For starters, internet connection these days are no longer dial up connections and a mile from what we have 10 years ago. These days we enjoy high speed broadband and fiber connection plus the bonus of wireless solutions. Securing a good connection is easily accessible in any country and region so quality and reliability will never be an issue.

As for security, the system uses a mechanism called encryption. It is somewhat compared to the security imposed by banks in online transactions. It is actually easier to hack into an analog phone than to eavesdrop on an internet call because of this security measure.