Things to Consider in a Business Phone Plans for your Office Telephone System

After spending countless of hours and resources in choosing the best office telephone system for your business you now have to spend the same effort in finding the best business phone plan to marry to it. Whether you decide to go VoIP or stick with a traditional line the following criteria will still apply and you can weigh all possible option with it.

Dial rates – Obviously the dial rate of a business phone plan will be the number one factor, the cheaper the dial rates the better, make sure that you tabulated local, national, international and mobile call rates in a spreadsheet across all the plans and or providers you are looking at and see where you can save. 

You can also prioritize the dial rates where you are most likely to call at. For example plan A has cheaper landline and international calling charges but has slightly higher charges on mobiles whist plan is the exact opposite then choose the plan based on your calling patterns. If you call landlines more often then go for option A, if you are always calling a mobile phone then go for option B.

Number of lines and its cost – Another important aspect that you need to look into is the number of lines a business phone plan has because this will directly dictate the number phone calls you can make and receive simultaneously. Come to think of it this way, even if you have 10 extensions connected to your office telephone system you won’t be able to maximize it if you do not have enough lines. Remember it is important that callers do not get the engaged tone if they call you so take a little to estimate how many calls you make and receive. You can also use your old call accounting report to aid you with this matter.

Additionally line rental cost is also important so make sure that you do a comparison check of it across plans and providers.

Free internal calls – Another aspect that you need to look into is internal calls. Are you able to make as many internal calls as you wish without being charged? You should, because these calls are only using end to end connection between your office telephone system and charges should not apply to it.

Quality and up time – last but not the least is the quality and uptime, you are running a business and it is a must that you have a business grade line. This will ensure that calls are transmitted in crystal voice without interference or jitter. A good up time on the other hand ensures that your phone lines are working 24/7 and if issues persist the duration it last before a fix is applied.