Ideal Office Telephone Features for B2B Enterprise

Without a doubt everyone will agree that communication is important for a business to succeed. Whether it is internal or external communication both are equally important to effectively offer good services and sell products with ease. However, it there is probably one market that needs a step beyond an effective communication system then it would have to the B2B market.

B2B or business to business is defined as the trade of commerce between an enterprise and another enterprise. Communication should be taken into better consideration because you will be likely dealing with business owners or someone of high value in the buying company. As such here are some of the must have office telephone features for B2B enterprises.

Professional greeting message – Impress your callers and give your business a high value during the initial contact with a professional greeting message. First impressions do last especially if you are dealing with business owners or managers.

Menu system – Make your customer smile and be BIG in front of them with a sophisticated designed menu system.  Don’t transfer calls from the receptionist to the concerned department, get the caller connected to the concerned department straight away with your very own office telephone menu system.

Dial by extension and or by name directory – Already done with the initial contact? Let your callers contact you directly to your own extension or name just by directly dialing your extension number or your name at the beginning of menu option.

Dedicated message bank with customized busy message –Already engaged with another customer? You don’t want your second caller to hear just the engaged tone. Send them to your voice mail with a customized message to create a sense of courteousness whilst you are with somebody else.

 Automatic call forwarding options – Let you potential customer still contact you in your advertised number even if you are away. With a feature called automatic call forwarding you can direct calls from your main business number to your mobile or home number automatically with just a few press of the button so you’ll never miss a call ever again.

Queue system with customized messages – Can’t avoid putting callers on queue? Then you might want to at least improve their experience with your business with a queue system that will automatically transfer the call to the next available representative. Coupled a customized message that not will not only entertain the caller but can also serve as an up sell medium, you’ll surely hit two birds with one stone.