Top Reasons to Change your Office Telephone System

We all know that communication is vital for any business to succeed and that it is a must to acquire a reliable and good quality office telephone system. However the reality is many businesses are stuck with horrible phone system that hinders growth and development. Below are the top reasons why businesses need to change their phone system.

Downtime – So you probably are tired of having to pick up the extension cannot make a phone call. Occasionally it’s fine because there is no such thing as 100% but frequent downtime is unacceptable. Remember you are running a business and spending hundreds of dollars if not thousands to generate sales lead and have people call you. Missing out a single phone call may mean losing thousands of dollars.

Customer support – Like mentioned above no solution is 100% there will be instances that you will face problems at a reasonable frequency. However, what matters most is the quality of customer support mechanism that an office telephone provider gives. You should be able to pick up the phone call them and ask for assistance in virtually any issue big or small. Bear in mind that a true solution entails all aspects and not just cost effectiveness.

Insufficient capacity – If your office telephone system is no longer giving you enough capacity to handle all your calls and upgrading it will cost a fortune then it is better that you replace it with a solution that is flexible enough. This will allow you to scale your phones up and down to ensure that you have enough capacity every time. This will also allow you to development your communication platforms without spending a fortune.

Expensive dial rates and line rentals – tired of paying a ridiculously priced line rental and call charges? Then maybe it is time to replace your telephone system. You can ask for a bill analysis with a service provider you’re looking to sign up with and see firsthand how much saving you can expect. You might also want to look into new solutions such as VoIP because on average the technology can save you by as much as 50% on call charges. The savings will push even further the more calls you make.

Value for money – if you feel like you are not getting the level of service for the money you’re paying then it is a strong factor to consider. Every business needs a solution that offers great value for money regardless of whether it is for communication or not.