How Reliable is a Cloud PBX Office Telephone System

In every business material that you read all of it will jive how important communication is in running a business. It is just a must to have a reliable and high quality communication system to be able to tender your services and sell your products effectively. However with today’s economic turmoil cutting cost is now another priority.

Without a doubt VoIP solutions such as cloud PBX office telephone systems is a cost effective communication solution that is able to save as much as 70% on phone bills. However a wrong notion and misconception arise over cloud PBX office telephone systems. Many think that the technology is unreliable and call quality is next to nothing. If that is the case then why more and more business owners who have been enlighten are switching to VoIP solutions such as cloud PBX and never return to traditional means telephony?

Cloud PBX systems use servers and data centers instead of a series of hardware and copper wires. These exact same servers and data centers are used in a website. How often do you see Facebook or Google go offline? So rare that you probably haven’t noticed it, that is because servers and data centers have a back up for everything so if something went wrong with the primary interface the secondary server will kick in and take over. This is also the case for VoIP phone systems; everything has a back up to keep your phones ringing when they are suppose to.

For issues of reliability on your end like internet disconnection or power outage the system is not really affected because as you can recall you don’t have any hardware apart from the IP phones in your office. This means that your phones will continue to work answering calls, greeting customers to your business and sending them to your message bank, mobile or another branch so you won’t miss out on possible sales. You can again compare this to a website, is you site inaccessible if your office is closed, or experiencing power outage? No right? That is because the actual system that is running it is not in your office but rather in your service provider’s end and data centers.

With traditional telephony problems such as power outage, line issues and such will result to a complete isolation of your business. This means that your phones will not answer calls nor it will have the ability to divert it. To sum it up, as long as you can get the requirements right VoIP telephony is a better communication solution businesses regardless of the market, size and products.