Office Telephone - Managing your Phone System Capacity

A true blue phone system solution is not only comprised of good features and cost effectiveness. You also need to look into the capacity of your phones. Nobody wants to end up paying thousands of dollars on marketing your business just to find out that your potential customers get the engage tone every time they call your business.

It is a must for an office telephone solution to offer the right capacity to handle your expected number of calls and still be able to accommodate outbound phoning. So before you go ahead and acquire an office telephone solution it is best that you estimate the number of simultaneous phone calls you expect to receive and the actual number of serviceable customers at any given time. Why? Because you will need this information in deciding how many channels you need to acquire for your number, the more channels the more simultaneous calls it can handle but it also means that you need to pay more for line rentals.

As a starting business it is a must to minimize every cost as possible and save as much as business money as you can. Paying line rentals that is not needed will be a complete waste of money whilst having less is no good either because you won’t be able to grab sales opportunities so having just the right amount of channels or phone system capacity is as important as the whole telephones itself.

However, at this point you might be wondering how you can tell the number of calls your business will receive at any given time. Well for starters you cannot, all you can do is estimate it. So it is a must that you choose a service provider that generates and provide call accounting reports on a monthly basis to determine whether your current capacity is enough and not and make an informed decision whether to add more channels or not.

Lastly, apart from price range and quality of the system you also need to put flexibility on top of your list when choosing your service provider. 3 channels may be enough for you this month or the next but who knows you might need less or you might need more in a few months time. Choose a provider that will allow you to scale your phone system up or down depending n your requirements without any set up and or upgrades needed. This will allow you to manage your capacity that will help in propelling your business towards success.