Phone System – Uses of Interactive Voice Response

At first you might think that an interactive voice response or IVR will serve you no purpose with your business phone system but the truth is an IVR is one of the most flexible and efficient feature you can have in a phone system. For starters an Inter Voice Response is a recording that you play on various circumstances to inform, entertain and guide callers to your business.

Clever uses of IVR

Greeting Messages – ever wanted that professional greeting message on your phone system? With the use of an IVR you can record virtually any greeting message you want or have a professional actor do it for you so all you’re callers are greeted to your business without fail. Although this solution may seem to be very simple but it actually increases the confidence of your callers to your business and make you appear to be one of the most established names in the market.

On hold messages – Another clever use of a phone system IVR is via on hold messages. Every business tried to avoid putting a customer on hold however sometimes it is inevitable so why not put a twist to it? You can play music, trivia and other interesting facts that will delight your callers and help them keep their cool whilst waiting. In fact you can also use this as an up sell opportunity by playing company news, new products and services.

Out of hour’s mode – After business hours it is still essential to grab a call and send them to your voice mail. But wouldn’t it be polite to tell your customers that they have reach during out hours before directing them to your voice mail?

Menu System – Have you always wanted that menu system that professionally direct calls to the right department? With the help of an IVR you can now have a sophisticated menu system that will assist your customers to in touch with the concerned person easily without having to wait on queue.

There are other clever uses of an Interactive Voice Response especially if you will use together with a cloud PBX system. Because of the system’s flexibility recordings can easily be integrated with your phones and the best part is there will be no cost to upkeep it and monthly charges for the service just a minimal set up fee.

Be sure to discuss with your service provider the various options how you can benefit from such solution and weigh every option vigorously to ensure that you will have the communication system that you’ve always dream of.