6 Must Have Phone System Features

Business phone systems are designed to make lives easier, more convenient and rendering your service more effectively by phone. There are quite a lot of features that is available today especially with the birth of the innovative cloud PBX systems that offers better feature flexibility. However not all phone system feature is applicable to every business but there are a handful of must have that will assist you in streamlining your day to day operations.

Greeting messages – Every business big or small needs a professional phone system greeting message. It will help your business appear polite, trustworthy and an established company in your niche. Additionally, having such feature will make your attendant’s work easier and avoid repetitive loads such as greeting callers again and again.

Direct extensions – All phone systems need to allocate a dedicated extension number to every phone linked to the PBX. This will allow your callers to directly call the concerned person without having to wait on queue or be transferred back and forth.

Call forwarding – it is a must for any phone system to have a call forwarding option that is set up to transfer the call automatically to a mobile or to another extension when the called party doesn’t pick up and an override access that lets you punch a code to transfer the call when you out of the office, on holidays or for some reason you cannot pick your extension.

Call conferencing – Another is a conferencing feature; it need not be a conference room or something fancy. A three way conference is often enough for any business to execute operations unless you are running a business that requires multiple people in a single phone call.

Advance call queue system – Any business avoids putting the customer on a queue however in reality it is unavoidable especially during peak hours. What you can then do is to improve the quality of your queue system. You can set it up to inform the caller about their place on queue and the estimated time a representative will be able to take their call.

Dedicated voice mail box – Last but not the least is a dedicated message bank. Every extension must have their own message bank to avoid confusion and to facilitate better service to your customers by your representatives.

Other PBX features such as menu system, messages on hold and call screening are also helpful in improve the quality of service that you provide. However the six mentioned above are the universal or somewhat generic features that will assist any business in any niche to improve their services without stomping into any considerations that a business might have.