Thursday, May 23, 2013

VoIP Office Telephone System – Connecting Virtual Offices



Virtual offices or remote working set up is fast becoming a trend in the business sector. Many professionals are looking to work off site or at the comfort of their home, business owners also favor such set up to save on rental cost and other associated cost in renting an office like electric bill, Internet and maintenance. The benefits of virtual offices go in mutual ways thus home based jobs are becoming a common sight these days.



Connecting your virtual offices is a must to be able to simulate a physical office set up and your VoIP office telephone system will play a pivotal role in doing so. How? Here are the features that will make it all possible.

Multiple locations – This feature will enable you to situate any extension in practically any parts of the world as long as you are able to connect to the internet. This means that you can give an extension to your sales staff in Sydney, another for your technical support staff in Melbourne and so on. Regardless of whether the extensions are scattered interstate or across globe it will still work as if you are in the office. 

This means that your support staff can answer support calls coming from your main business number and your sales staff can answer inbound queries from your main the number. The same way if any staff calls out your main number will be displayed as the caller ID and not a local number in their area.

Menu system – To further enhance your callers experience, you can integrate a well structured menu system so calls can be screened by department and be transferred to the concerned staff directly. A menu system will also help in making your business seem bigger and not giving a clue to your callers that you are running a virtual office.

Call monitoring – Since you will be working away from each other it is then important for the business owner to monitor who’s on the phone and who’s not either from a webpage or from the handset itself.

To better understand how it works here’s a quick example how VoIP office telephone systems can help you effectively deploy a remote working set up. Click here

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