Office Telephone System – Checklist for Medical Offices

Medical offices such as the dentist’s clinic, doctor’s clinic and laboratories need to have an effective communication system to be able to tender quality health care to their patients in or out of their facilities. It is then a must for these health care professionals to secure a reliable office telephone system to do the job for them. Below is a quick checklist on what an ideal phone system should be for these offices.

Adequate capacity – One of the most important aspects that medical practitioners need to look for in an office telephone system is the capacity. It should have enough phone channels to accommodate all incoming phone calls. Just imagine if someone tries to call you because of an emergency and your phones are busy then what a catastrophe it could be. It also important that incoming phone channels are separated from outgoing phone channels, this will ensure that the incoming capacity will remain intact regardless if you are making tons of outgoing calls.

Professional greeting message – A medical practitioner should have a well designed greeting message that will capture that trust of their callers whilst not being too fancy at the same time. Patients do not want to stay long hearing a recorded messages but a brief one that welcomes them to your office is also a must.

Reception phone – A reception style handset is also a must to assist the receptionist to her or her job more efficiently. These handsets usually have dedicated buttons to easily navigate to the features of the phone system. This will reduce waiting time and improve call handling capabilities of your office.

Secured lines – Any information that involves the health of a person should be kept private. So leaking information is a big NO for medical practitioners. It is then a must to secure an office telephone system that will ensure the privacy of all the conversation between the doctor and the patient.

Dedicated extensions – every doctor should have a dedicated extension in their operation area or desk this will ensure that they can get a important phone calls without having run up and down the clinic to get to the reception.

Call forwarding options – Last but not the least is the ability to forward calls to a mobile, other landlines or to any number. This will ensure that all calls are addressed immediately regardless whether the clinic or not.