How to determine that it is Time to replace your Office Telephone System

Office telephone systems are an integral part of a business because it serves as the primary medium of communication between the customer and the business. That is why it is important you acquire an office telephone system that will do everything that you need in terms of voice communication. However, some business owners think that their current communication does the entire job for them; well it may or may not.

To help you determine if it time to replace your office telephone system, here are some general guidelines you can gauge your existing system on and see what you could be missing out.

Adequate capacity – Are your customers always complaining to get the engage tone when they call you? Or do you always have to wait for a free line to make a phone call? If yes, then it is time to replace your office telephone system because the insufficient capacity of your current is holding business back.

Cost ineffective – Do you think you’re paying too much on local, national, mobile and international calls? On top of the mind boggling line rentals? Then now is the time to replace your office telephone system.

Lack features – Is your current system doing all the things you need it to do? Or do you have to adjust your business process because your phones cannot cope with it. Are you able to work in flexible conditions without having to worry about missing a call? If not, the now is the perfect time to replace your office telephone with a more flexible system that will let do all the things you need it to do without costing a fortune.

Lock in contract – are you fed up of a lock in contract that prevents you from getting out a provider despite their inefficiency? Then it is time to get out before signing a new contract and look for a provider that will not lock you into one.

CRM integration – Have you always wanted to integrate a CRM with your phones? But your traditional system just couldn’t do it? Then you might want to look into replacing it now.

Remember communication is not enough in a business, it should be an effective communication stream otherwise the whole idea of it will be futile.