Customizing your Cloud PBX Office Telephone

Giving a personal touch to your cloud PBX office telephone system is indeed worth it. Not only that you will have the phones that you’ve always wanted but it will also improve your callers experience with your business that can help lead to better conversion rates.

Cloud PBX office telephone systems can easily be custom program according to your likes and needs because the systems runs over an open source programming language. Your service provider can easily structure a solution that suits your needs and your preferences that will give a personal touch to your cloud PBX office telephone system.

Phone system customization ideas

Personalized greeting message – give your callers something to smile about with a greeting message of your choice. Be clever and creative step up from the traditional greeting message and put a twist to it. It will help lighten things up and can improve customers’ outlook towards your business.

Diversified menu system – tired of answering calls due to a different department? A customized menu system with multiple sub levels is the solution for you. Not only it will save your staff’s time but it will also improve customer involvement towards your service. Get you customers straight to the right department and person with just a few press of a button.

On hold messages – Entertain your customers whilst on hold by playing trivia, music or important company news and announcements. This will allow you to hit two birds with one stone entertain your callers whilst opening doors for an up sell. Who said that waiting on hold need to be boring?

Custom ringtone – It is often an office problem when a phone ring, all staffs tend to check their phone distracting them from what they’re doing. Why not set a custom ringtone for each of your staff? This will help lighten up your work environment whilst improving staff focus and overall workflow.

Custom ring pattern – did you know that you can enjoy a customized ringing pattern pretty much how a queue system works. You can either ring all your extension all at the same time or perhaps design a pattern where the first phone rings for a certain period the proceeds to the other then to the next. It all depends on how you would like it to be.

Apart from the features the capacity of a cloud PBX office telephone system can also be custom program to suit your needs. Technically speaking every component of the phone from the ground up can programmed according to your preferences.