Must Know Information Before Setting up the Hosted PBX

Hosted PBX is a voice service connecting via IP or Internet protocol hosted the service provider location. A virtual connection from your location to the data center. The service provider uses VoIP or voice over Internet protocol to connect to a call platform and PBX at an off-site location. This is more convenient and affordable compared to subscribe to the usual analog phone. No need to buy expensive equipment and expensive installation fee. Setups are as easy as one, two, three and can be done at once.

 

Everything will be processed by your service provider, you simply need to sit back and relax.  Because hosted PBX is directly connected to the data center of your service provider, every problem and issues you have regarding your connection should be fixed by your service provider. Unlike the on-premise PBX where you have to be responsible for every error and glitches you get the service. 

It is important that you inform your service provider of how many telephone are you planning to connect and ask if how much bandwidth are you getting per month. Since you'll be using VoIP, all calls will be routed over to the data center which will require you a specific amount of bandwidth in order for one telephone to work, what more if you have several additional telephones in mind. You may also ask if you can do both for web use and simultaneous calls with your subscription. 

As it is using the internet to work, hosted PBX systems or VoIP is shared bandwidth with your web usage. It is better to assign a definite bandwidth on your web use and VoIP. Most small and starting business uses hosted PBX to connect their telephone system to save on costs and allow to make concurrent calls anytime. Though it is said to be for small businesses and enterprise only, hosted PBX allows all subscribers to several features like Call hold, call transfer, caller ID, Call waiting, Call forward, 3-way calling, etc. You can also avail of additional features like voice mail and IVR auto attendant. Auto attendant which you can customize by adding your company directory listing, day and night greetings, flexible music on hold etc. Recently more advance features were added like the routing, unlimited extensions, call recording, custom music on hold etc. Truly this hosted PBX is good for any businesses big or small or even for residential use too. 

Telecommunication companies (PSTN based) has their own advantages, but if the most valuable advantage of an analog phone is having clear reception in receiving and making calls, this can be achieved in a hosted PBX too.  Hosted PBX is more advanced in terms of connecting several phone lines without having to add more costs.