VoIP Office Telephone System – Simply the Best Communication System to Date

If you want to grow your business and get connected with the world, get a good if not the best office telephone system that could do that and more. Make sure that all the features you wanted for an office telephone is covered by top telephone enterprise you'd get your phone from. Normally an analog phone, plus a digital phone plus a virtual phone is included in the package if not at least you have an option to include any of the three. If you want to retain your company's phone number you can do so, as well as your analog phone. 

The super in demand VOIP or voice over IP office telephone is taking the business world by storm making small and big enterprise use this telecommunication system. In fact there is what they call business VOIP system that features almost a hundred ways to upgrade your office telephone system without any extra or hidden charges. One of the things this business VOIP could offer is the automated attendant services. These enable callers to be transferred to the department they are calling in, through an extension based on their selected number on the menu. No need to hire a receptionist or an operator. There are also options for callers to reach the person they are calling in by punching in their office number or extension number. 

Some VOIP activated office telephone program their system with "dial by name" set up. The caller can enter the first three letters of the first or last name of the person they are calling in. All unanswered calls to either extension or number are directed to a voice prompt which gives callers another set of options to choose from.

The capabilities of a VoIP powered office telephone system are endless, make sure to ask from your service provider and dealers how to make use of it for the benefit of your business and to earn bigger ROI and great savings too. Other features included in these type of office telephone are call coverage, calling features like incoming and outgoing calls free of charge, ability to do conferencing, voicemail and messaging, an ability to integrate with PC's and other office systems, track call logs, directories and phone books.

Office Telephone System – Features that will improve your Customer Service

All businesses aim to provide the best customer service experience possible thus more business owners are becoming meticulous in hiring customer service representatives. However, not everything boils down to the representatives did you know that there are tons of office telephone features that will help you achieve your goals?

 Greeting messages – Start the call right with a professional greeting message that welcomes all your callers to your business. This will help lighten up the mood of your callers and establish rapport at the earliest stage possible. Additional, by incorporating a greeting message to your office telephone system you can create a sense of professionalism and a good impression that often goes out on forums and reviews.

Queue system – The faster you can get to the phone the better, a queue system will ensure that as soon as your customer service representative gets off the phone the waiting call will be transferred immediately. This reduces the waiting time and ensures that all your customers are serviced during their first call and not via a call back or there tenth call.

Customized on hold messages – No one wants to be waiting in a queue without hearing anything. Otherwise there is a good chance the caller will hang up thinking they have been disconnected. By incorporating an on hold messages to your office telephone you are effectively entertaining your customers whilst on hold. This can also help keep a cool head. Remember this simple yet important feature can mean the difference between an irate caller and a happy customer.

Attendant transfer – Callers do not want to be transferred to the concerned person just to find out that person is not available. So why not check first before you transfer the call? With this feature your receptionist will be able to check first if that person is available to take the call and inform the caller if he is or not and ask if he wants to leave a message.

Cloud call recording – call recording is a basic feature that you can have this ensures that your representatives offer the best possible service they can give. Cloud call recording on the other hand revolutionizes this feature allowing you to review a call practically anywhere as long as you have an Internet connection so you can jump onto important matters regardless of whether you are in the office or not.

Conference call – Do you need to escalate a concern? This feature will allow your staff to quickly conference his or her direct superior to assist in more delicate matters.